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FAQ & Policies

Everything you need to know before your visit, all in one place.

Respectful Environment

We ask all guests to respect our staff and studio space.

  • Nail Mania reserves the right to refuse or discontinue service in the event of disruptive, disrespectful, aggressive, or inappropriate behavior.
  • For the safety of our clients and team, service may also be declined when there are visible signs of infection, open wounds, or another condition that may make the service unsafe.

Cancellation & Rescheduling

We require at least 24 hours' notice to cancel or reschedule an appointment.

  • If an appointment is canceled or rescheduled less than 24 hours before the scheduled time, a deposit will be required to book any future appointments.
  • Cancellations made less than 5 hours before the appointment, as well as missed appointments, are subject to a cancellation fee.
  • Reducing or removing booked services upon arrival is considered a no-show for the services that were reserved but are no longer being received.
  • Any outstanding cancellation or no-show balance must be paid before another appointment can be booked.

Late Arrival

Up to 10 minutes late
A 10-minute grace period is allowed, and the appointment may proceed as scheduled.
10 – 20 minutes late
The service may still be completed, but nail designs, add-ons, or other optional extras may need to be removed from the appointment.
20 – 30 minutes late
Only a limited or express version of the scheduled service may be available.
30 minutes or more late
The appointment is considered a no-show and will be handled according to the cancellation and no-show policy.

Age & Children Policy

Services for Guests Ages 12–16

Guests ages 12–16 may receive services only with the consent of a parent or legal guardian. Please contact us before booking, let us know that the appointment is for a minor, and send clear photos of the child's nails.

Our manicure services use the Russian hardware technique, which includes detailed cuticle work with professional e-file bits. Because children's nails and surrounding skin can be more delicate, we review these appointments individually before confirming that the service is appropriate.

Children Accompanying a Guest

Children are welcome to accompany a guest when they can remain safely seated and supervised throughout the appointment. Because our studio contains professional tools, equipment and products, children may not run through service areas or handle salon items. Our team cannot provide childcare or supervise children during an appointment, and the accompanying adult remains responsible for them at all times.

Service Guarantee

We offer a five-day guarantee on gel services. If you experience lifting, peeling, or another product-related issue within five days of your appointment, please contact us promptly and send clear photos so we can review the issue.

The guarantee does not cover accidental damage, broken nails, picking, biting, improper aftercare, or changes requested after the service has been completed.

Regular nail polish is not covered by our service guarantee. Traditional polish can chip, smudge, dent, or wear differently depending on drying time, footwear, activity, and aftercare. For this reason, we cannot guarantee the longevity or condition of regular polish after the client leaves the studio.

Having an issue with your service?

We offer a five-day guarantee on gel services. If you notice lifting, peeling, or another covered issue, please contact us and send a clear photo of the affected nail or service area. The sooner we receive the photo, the sooner our team can assess the issue and help arrange an available correction appointment.

Frequently Asked Questions

A few things guests often ask before their first visit.

We are primarily an appointment-only studio.

Walk-ins are occasionally available, but availability is very limited.

If you're hoping for a same-day appointment, please call or text us before heading to the studio and we'll be happy to check availability.

When availability allows, appointments may be requested at 8:00 am or 8:00 pm. An additional $20 will be added to the appointment total. These appointments are offered upon availability and are not guaranteed. Please contact us to request one.

Russian hardware manicure is a highly detailed technique performed using professional electric bits instead of soaking the hands.

This allows for extremely precise cuticle work, a beautifully clean finish, and gel polish application very close to the cuticle for long-lasting results.

No. Our Gel Manicure is a complete service that includes Russian hardware cuticle work. We do not offer gel polish application without cuticle preparation.

Detailed preparation is an essential part of our technique and helps us achieve the clean, precise finish and long-lasting result associated with our services.

No. We do not offer a simple gel color change without a full manicure.

Our gel coating is applied very precisely and close to the cuticle. Removing and replacing only the color shortly after the original service can make it difficult to work safely around the freshly treated cuticle area and may affect the quality of the result.

In some cases, we may be able to slightly change the appearance of an existing color by applying:

  • a glitter top coat; or
  • a sheer nude or pink-toned top coat over a compatible light or nude shade

These options cannot completely change one strong color into another. For example, they cannot turn green into blue or red into burgundy. A completely different color requires a new full manicure service.

Yes, but our regular polish color selection is limited because our studio primarily works with gel products.

If you prefer traditional polish or need a particular shade, please contact us before booking so we can confirm whether an appropriate option is available.

Unlike traditional water pedicures, our pedicures are performed completely dry.

Working on dry skin allows our technicians to remove only what is necessary with exceptional precision, helping achieve a cleaner finish and longer-lasting results.

Our dry pedicure also includes meticulous cuticle work, creating the clean, refined look that Russian pedicures are known for.

Most clients enjoy beautiful results for approximately 3 to 4 weeks, depending on nail growth and lifestyle.

A Gel Pedicure may take up to two hours. Appointment time can vary depending on the condition of the nails and skin, removal of previous product, and any additional services selected.

Typical appointment times are:

  • Gel Manicure — up to 2 hours
  • Gel Pedicure — up to 2 hours
  • Nail Extensions — up to 3 hours

Because we specialize in detailed Russian hardware techniques, our services may take longer than traditional nail appointments.

If you're looking for the fastest available appointment, let us know when booking and we'll do our best to schedule you with one of our quickest technicians.

Absolutely.

We love seeing your inspiration.

If you're requesting hand-painted artwork, detailed nail art, or another complex design, please send us your inspiration photo before your appointment.

This allows us to reserve enough time and match you with the right technician.

Yes.

Two technicians perform your manicure and pedicure at the same time, significantly reducing your appointment time.

Four Hands services include a 15% surcharge.

Yes.

We provide complimentary removal of standard gel polish from another salon when you're receiving a new gel service with us.

If you have acrylic, dip powder, hard gel, gel extensions, or tips, additional removal time is required and an extra charge may apply.

Please see our current price list or contact us if you're unsure what type of product you currently have.

Because we specialize exclusively in Russian hardware manicures, not every service is suitable for young children.

If you would like to book an appointment for your child, please text us first and include a photo of their nails.

We'll be happy to let you know whether the service is appropriate.

No. Nail Mania provides cosmetic manicure and pedicure services only. Our nail technicians are not medical professionals, and we do not diagnose or treat ingrown toenails, infections, inflammation, or other medical nail and foot conditions.

During a cosmetic pedicure, a technician may carefully smooth or shorten a minor free edge when there is no pain, redness, swelling, bleeding, drainage, or sign of infection.

We cannot work on a nail that is deeply ingrown, painful, inflamed, bleeding, infected, or otherwise requires medical care. Attempting cosmetic treatment in these situations could worsen the condition.

Please consult a licensed podiatrist for diagnosis and treatment. If you are unsure whether we can safely provide a cosmetic service, please text us clear photos before booking.

Your safety is our priority.

Every reusable instrument is first cleaned in an ultrasonic cleaner using a professional disinfecting solution.

The instruments are then sterilized in a medical-grade autoclave.

For every client, we use a brand-new nail file and disposable consumables that are never reused.

We accept all major credit and debit cards, as well as cash.

Yes.

Free street parking is available around the studio, and most clients have no trouble finding a spot.

You can reach us by:

  • Text message
  • Phone call
  • Instagram

You can also book your appointment online anytime.

We respond as quickly as possible during business hours.